Contact Support

Open a new case

For technical assistance with your SNS product, use this brief form to contact our support team.

For additional contact information, including the 24-hour emergency phone support hotline, refer to the annual support plan and Quick Start Guide you received at the time of purchase/renewal.

Product Registration

Product Registration

To register your SNS product, locate your Registration ID (in the Product Registration section of your Quick Start Guide) and use it to complete the registration form.

Product Updates

If you’d like to be automatically notified of product updates, please subscribe to the Product Announcements section of our Users’ Forum and follow SNS on Twitter.


Knowledge Base

Search our knowledge base for setup help, known issues, tunings, and other information.


Users’ Forums

Visit and search the Forum to get answers and tips from a community of other users.


Current Software

Check here for a short listing of the latest public and beta releases of your SNS software.