One source. One solution.
Enhanced services and support from SNS offer your organization all-inclusive hardware, software, integration and interoperability coverage for every SNS product — leading to increased uptime, productivity, and profitability.
Comprehensive, responsive, professional services
The teams that provide our services are staffed by industry veterans with extensive background in media production, storage, and networking. (We prefer not to call it IT around here, but yeah, we’ve got that too.)
Choose Basic, Standard, or Premium technical support (see table below) to best fit the needs of your organization. Plans offer varying degrees of SLA, phone availability, and advance replacement.
We’ve logged millions of miles installing systems, and we’ve accumulated immense experience along the way—we’d love to help you. We offer both on-site installation and remote commissioning services to guide you through every step… or to complete the whole job for you so that it’s even easier than plug and play.
Our product and workflow experts can take you through basic daily use, customize a session for your staff, or go deeply into a wholesale rearchitecting of a new storage-centric, multi-tier, multi-NLE workflow for your entire organization.